Ceramics is a natural process and, especially when done for the first time, can be unpredictable. During firing, pieces can explode, break, become damaged, stained, or end up with a different glaze or color than expected.
In the event that a piece explodes in the kiln, no refunds will be issued under any circumstances. As an alternative, we offer an additional one-hour appointment, free of charge, to recreate the piece as faithfully as possible.